Refund & Return Policy

Our 14-day money-back guarantee

If TheoryPass30™ isn't right for you, you can request a full refund within 14 days of enrolling. You don't need to give a reason.

Because the course is delivered digitally and you get access immediately, this guarantee is what replaces a physical return — there is nothing to send back.

How to request a refund

Email support@ahmeddrivingacademy.com from the address you used to enrol, within 14 days of your enrolment date.

• Include your full name and enrolment date so we can find your account.
• You're welcome to tell us what didn't work for you, but it isn't required.
• We'll confirm by email once your request has been received and approved.

How refunds are paid

Approved refunds are returned to the original payment method. We aim to process them within 5 to 10 working days of approval, though your bank or card provider may take a little longer to show the money in your account.

Once a refund is issued, your access to the course, bonus materials and support community ends.

Our pass promise

We stand behind the learning system: pass, or we'll refund you. To qualify under the pass promise rather than the standard 14-day window, we ask that you have genuinely worked through the course — completing the 30-day roadmap, the video lessons and the mock tests — and that you share your official DVSA result with us.

This lets us tell the difference between the system not working for you and the course simply not having been used. If you're unsure whether you qualify, contact us and we'll talk it through.

When a refund may not apply

There are a small number of situations where we may decline a request.

• The request is made more than 14 days after enrolment and doesn't meet the pass promise conditions above.
• The account has breached our Terms of Service — for example by sharing or redistributing course materials.
• A refund has already been issued for the same enrolment.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer. Under UK consumer law you normally have a 14-day right to cancel a digital purchase, although that right can end once you begin accessing the content. Our guarantee above is offered in addition to those rights and is intended to be more generous, not less.

Questions

If anything here is unclear, please ask before you enrol. Contact us at support@ahmeddrivingacademy.com, or write to Ahmed Driving School, Unit 4, The Storm Plaza, 54 St Mary's Road, Southampton, SO14 0BH.